PlushJack Privacy Policy 2026: How We Use Your Data

When you sign up, we ask for your email address, a password and your preferred currency, then later your profile details such as name, date of birth and address. To meet verification obligations, our team may request identity documents, proof of address and, where relevant, evidence of how a payment method or crypto wallet is funded. We also record technical information: device type, browser, IP address, language setting and activity within your account, including deposits, withdrawals, bets and bonus usage. If you contact our support team, we keep the conversation so we can help you properly.

We use your data to create and run your account, process deposits and withdrawals, and deliver the games and features you choose. Verification checks help us confirm that every player is an adult and that each account belongs to a real person. We also use information to detect fraud, prevent abuse of bonuses, keep the platform secure and honour our responsible gambling commitments. With your permission, we may send promotional messages about offers such as our welcome package, and you can opt out of these at any time without affecting your ability to play.

We rely on several grounds to handle your data. Where processing is needed to deliver our service to you, such as running your account and paying out winnings, the contract between us is the basis. Where the law or our licence conditions require us to verify identity or monitor for suspicious activity, we process data to meet those obligations. We also act on legitimate interests, for example protecting the platform and improving how it works, always weighing these against your rights. For marketing and non-essential cookies, we ask for your consent, which you may withdraw whenever you wish.

We do not sell your personal information. We share it only where necessary with trusted partners who help us operate: payment processors and card networks handling Visa and Mastercard transactions, crypto payment and blockchain-monitoring services, identity and verification providers, game studios needed to run their titles, and technology vendors for hosting, security and customer support tools. These partners may act only on our instructions and under appropriate safeguards. We may also disclose information to regulators, courts or law enforcement when we are legally required to do so, or to protect our rights and other players.

We keep personal data only for as long as it serves the purposes described here. Account and transaction records are generally retained for the period required by anti-money-laundering and financial record-keeping rules, which can continue after an account is closed. Verification documents are held for the same reason. Support correspondence and technical logs are kept for a shorter, reasonable time to resolve disputes and maintain security. Once a retention period ends, we delete the information or anonymise it so that it can no longer identify you.

Depending on where you live, you may have the right to ask what personal data we hold about you, to have inaccurate details corrected, to request deletion, to restrict or object to certain processing, and to receive your information in a portable format. You can also withdraw marketing consent at any moment. Some requests may be limited where we must keep records to satisfy legal or verification duties, and we will explain if that applies. We aim to respond within a reasonable timeframe and may need to confirm your identity before acting on a request.

We use SSL encryption to protect data travelling between your device and our servers, and we limit internal access to the staff and systems that genuinely need it. Identity verification is carried out through controlled processes, and we monitor for unusual activity that might indicate unauthorised access. No online service can promise perfect security, so we encourage you to choose a strong, unique password, keep your login details private and tell us promptly if you suspect anything is wrong. Responsible gambling tools are available in your account to help you stay in control.

We use cookies and comparable technologies to keep you signed in, remember your language and currency, secure your session and understand how the site is used so we can improve it. Some are essential for the platform to function, while others, such as analytics or marketing cookies, are optional and depend on your choices. You can change your preferences through the cookie banner or your browser settings. For a full breakdown of the cookies we use and how to manage them, please see our separate cookie policy.

If you want to exercise a right, ask a question or raise a concern about how we handle your data, please contact our support team through live chat, which is available around the clock, and ask for your request to be passed to our data protection contact. Our team will confirm receipt, verify who you are and follow up with a clear answer. If you are unhappy with our response, you may also be entitled to raise the matter with the data protection authority in your place of residence.

We may update this privacy policy from time to time to reflect changes in our services, our partners or the law. When we make a significant change, we will let you know through the site or by email, and the revised version will carry an updated date. Continuing to use your account after a change takes effect means you accept the updated policy, so we suggest checking back now and then. If you disagree with a change, you can close your account and ask us to handle your remaining data as described above.